One thing to try is restarting both devices.Once you have verified that the cable and drivers are installed correctly and that the scanner is within range of its network, there are several other troubleshooting steps you can take. ![]() If there are, try unplugging them and connecting the scanner to another WiFi network. Also, check to see if there are any other devices that are using the same WiFi network as your scanner. Via WiFi: If your scanner is connected to your PC via WiFi, make sure that the WiFi network is properly set up and that your scanner is within range of the network.If there are, try unplugging them and connecting the scanner to another network. Also, check to see if there are any other devices that are using the same network as your scanner. If it is not, try plugging it in a different port. Via Ethernet: If your scanner is connected to your PC via Ethernet, make sure that the Ethernet cable is properly plugged into both devices.Also, make sure that the USB drivers are installed and up-to-date. If your scanner is connected to your PC via USB, make sure that the USB cable is properly plugged into both devices.Check how your scanner connects to your PC ![]() If there are, try unplugging them and connecting the scanner to another port. Also, check to see if there are any other devices that are using the same port as your scanner. If the scanner is plugged into a power strip, make sure that the strip is turned on. There are a few things you can do to troubleshoot why your PC is unable to connect to your scanner.įirst, make sure that the scanner is turned on and that the cable is properly connected. Now what? Follow these easy steps to help troubleshoot and resolve the issue. You are trying to run a business or are in need to scan a document, unfortunately, your pc is unable to connect to the scanner.
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